How to become a flight attendant?

What is a flight attendant?

A flight attendant is a professional who works on board the aircraft and is responsible for the safety and wellbeing of passengers throughout the flight. Depending on the country, flight attendants are also known as flight stewards, flight hostesses or cabin crew.

Beyond ensuring safety, flight attendants are also responsible for delivering exceptional customer service and making the flight experience as comfortable and pleasant as possible for passengers, while enforcing the safety rules and regulations on board the aircraft.

In short, cabin crew members are an essential part of the team on a commercial flight, because they are responsible for the safety and wellbeing of every passenger.

How do you obtain the CCA (Cabin Crew Attestation)?

With the cabin crew course you gain the knowledge needed to pass the Cabin Crew (CCA) certification exam, allowing you to work as a flight attendant (steward or hostess) on board an aircraft and deliver appropriate in-flight service to passengers.

What are the requirements to become a flight attendant?

To work as a flight attendant you must obtain an official certificate, the CCA (Cabin Crew Attestation), by passing an exam that proves you have acquired the necessary knowledge and skills. This certificate is issued by the European Union Aviation Safety Agency (EASA).

What are the requirements for the cabin crew course?

The flight attendant requirements are essential to become the ideal candidate for an airline:

• Be between 17 and 34 years old
• Hold a mandatory secondary school qualification or equivalent
• Have a solid foundation in English
• Pass a medical examination
• Meet the minimum height according to gender
• Geographic availability
• Be able to swim
• No visible tattoos or piercings when wearing the uniform
• Be a member of the European Union or hold a valid residence or study permit

How long does flight attendant training last?

The course that prepares you to become cabin crew, obtain the CCA and start working as a flight attendant lasts 12 weeks (3 months).

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These are some typical traits of the people who take cabin crew courses:

• Skills: customer service, active listening, problem solving, teamwork, planning and organisation
• Personality traits: kindness, calm, diplomacy, dynamism, clarity, versatility

What are the main duties of a flight attendant?

In addition to what was mentioned above:

• Welcome passengers and assist with boarding and disembarking, making the process faster and more efficient
• Perform the safety protocol demonstration
• Ensure safety on board
• Provide attention and help to customers who request it
• Assist passengers with reduced mobility
• Serve food and beverages
• Coordinate the cabin crew team and the tasks they carry out during the flight
• Check the proper condition of emergency equipment on board the aircraft: doors, stairs, ramps, lights and other elements inside the aircraft